Frontline Initiative Teamwork

Teamwork Tips

Improve Your Communication Skills

  • Provide and accept coworker support.
  • Seek feedback from participants, coworkers, and supervisors regarding your performance.
  • Incorporate the feedback received from peers, supervisors and participants into changing your practice and approach.
  • Adapt communication to individual needs, including paraphrasing and translating.
  • Ask for clarification when needed.

Understand and Manage Conflict Within the Group

  • Respect and learn about cultural and individual differences in communication styles, and adapt your communication appropriately.
  • Respect interdisciplinary differences among team members.
  • Take into consideration another person’s point of view when managing conflict.

Increase Your Participation

  • Participate in the hiring and peer review process.
  • Provide input into budget priorities, identifying ways to provide services in a more cost-beneficial manner.
  • Understand the organizational structure of the agency and attend agency related meetings as appropriate.
  • Participate in quality improvement activities.
  • Attend support team meetings when appropriate.
  • Work with other staff to review the organizational mission, develop organizational priorities, and discuss quality indicators for participant support. 

Competencies Needed to be a Successful Team Member

Identified by Human Services Research Institute, (“An Introduction to Teamwork in Community Health and Human Services” Saur, et al., 1997, p 8)

  • Ability and commitment to identify strengths in people and groups.
  • Genuine respect for diverse perspectives and life styles. • A capacity to listen and reflect.
  • An ability to subordinate one’s own ego (to put one’s self aside in the interest of the group).
  • Skill and creativity in helping people become more aware and confident of their own abilities.
  • Appreciation of when to step back and the ability to help the individual or group assume decision-making and action (Taylor, et al., yr., p. 7).

Evaluation of Team Meetings

  • Does the meeting have a specified agenda?
  • Is there an identified facilitator?
  • Does the role of facilitator rotate?
  • Is there a team recorder?
  • Do all members come to the meeting prepared to work?
  • Are there frequent evaluations being conducted?