Frontline Initiative Teamwork
Improve Your Communication Skills
- Provide and accept coworker support.
- Seek feedback from participants, coworkers, and supervisors regarding your performance.
- Incorporate the feedback received from peers, supervisors and participants into changing your practice and approach.
- Adapt communication to individual needs, including paraphrasing and translating.
- Ask for clarification when needed.
Understand and Manage Conflict Within the Group
- Respect and learn about cultural and individual differences in communication styles, and adapt your communication appropriately.
- Respect interdisciplinary differences among team members.
- Take into consideration another person’s point of view when managing conflict.
Increase Your Participation
- Participate in the hiring and peer review process.
- Provide input into budget priorities, identifying ways to provide services in a more cost-beneficial manner.
- Understand the organizational structure of the agency and attend agency related meetings as appropriate.
- Participate in quality improvement activities.
- Attend support team meetings when appropriate.
- Work with other staff to review the organizational mission, develop organizational priorities, and discuss quality indicators for participant support.
Competencies Needed to be a Successful Team Member
Identified by Human Services Research Institute, (“An Introduction to Teamwork in Community Health and Human Services” Saur, et al., 1997, p 8)
- Ability and commitment to identify strengths in people and groups.
- Genuine respect for diverse perspectives and life styles. • A capacity to listen and reflect.
- An ability to subordinate one’s own ego (to put one’s self aside in the interest of the group).
- Skill and creativity in helping people become more aware and confident of their own abilities.
- Appreciation of when to step back and the ability to help the individual or group assume decision-making and action (Taylor, et al., yr., p. 7).
Evaluation of Team Meetings
- Does the meeting have a specified agenda?
- Is there an identified facilitator?
- Does the role of facilitator rotate?
- Is there a team recorder?
- Do all members come to the meeting prepared to work?
- Are there frequent evaluations being conducted?