The survey included four open-ended questions designed to gather information from DSPs regarding their experiences of supporting people during the COVID-19 pandemic. Key words and terms were identified that described each subtheme and frequencies were calculated using NVivo 12. Quotes were selected for each theme that best represented responses. Exploring a sample of references from word/term queries provided additional insight and quotes to use. Narrative summaries were written for the themes in each of the four questions followed by quotes from DSPs.
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