Universal - Person Centered PBS Strategies

Conflict Management

Conflict resolution is one topic in the Organizational Environment component of Positive Social Strategies. All relationships have times of conflict, and having a healthy response to conflict is an essential part of having a healthy organization. This session includes information about managing and resolving conflict, and includes an activity that helps participants to assess their organizational response to conflict.

Participants will learn:

  1. healthy responses to managing conflict.
  2. suggestions for setting conflict resolution ground rules.
  3. how to use the Conflict Resolution Self and Team Assessment tool.
Video from the Web version of this publication:

Conflict Resolution: https://www.youtube.com/embed/aNYKuFG0KDo