RTC/OM HCBS Measurement Education Modules

The process of measuring, analyzing, communicating, and taking action, when appropriate, with the goal of improving the quality of Home and Community-Based Services (HCBS) is referred to as data-driven decision making in HCBS.

Measurement results are used to make decisions and act in ways to improve the services or programming of the organization.

Decisions could include:

• Actions or changes to improve the quality/outcomes of services
  • Changing an organization’s policies
  • Requesting additional funding to improve service
• Maintaining current practice(s) based on the data
  • Continuing to measure or measuring new areas to gather more information
  • Deciding results meet the standards and not making changes to a service program