RTC/OM HCBS Measurement Education Modules

Comprehension Question 2

Self-check exercise

Again, imagining you are a service provider and a year ago, you implemented a new staff training program intended to improve client outcomes. If you want to know if your training program has been effective, which of the following is a measurement strategy that can help answer your guiding question?

Comparing ratios (percentages) of individual's reporting improved outcomes before and after the training to determine if change has occurred.

Counting the number of people who report positive outcomes after staff training.

Setting a minimum standard for client satisfaction within your service system.

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