HCBS Training

Summary of Each Module Goals

The goals for each of the modules are summarized below.

This module is designed to give you an overview that explains how to make person-centered changes to Home and Community-Based Services that are person-centered. After completing the first module, you will be able to:

  • Define what it is to be a person-centered provider organization,
  • Understand the importance of balancing what is Important To and Important For people,
  • Identify different levels of person-centered change,
  • Describe positive support practices, and
  • Explain how a tiered approach is used to make changes in provider services.

The second module will describe how to create a team that will be expanding the person-centered practices your provider services already use. After completing this module, you will be able to:

  • Outline the key roles of the team in implementing person-centered practices,
  • Describe the different types of people who can be included in a team,
  • Explain why it is important to have support at the leadership level,
  • Understand the major steps teams use to make changes,
  • Assess whether there are teams within the services provided that have the same goals, and
  • Create a plan for inviting team members and set regular meetings

After completing this module, your team will have a plan for assessing how ready the people within your organization are to implement person-centered practices. You will learn:

  • How important it is to involve everyone in the planning process,
  • Consensus-building strategies that are used to make person-centered changes,
  • Why the change process is a personal experience for most people,
  • That including everyone in the decision-making process is a key to success, and
  • To create a plan for assessing readiness in your provider services.
  • ​​This module will help your team become familiar with a tool for assessing the organization's strengths and areas of need in person centered and positive support practices:
    • Describe how being open to different viewpoints can help the team build a vision together for HCBS,
    • Identify the six primary areas the Person Centered Organizational Development Tool helps teams address,
    • Explain elements for the team to discuss when using the Person Centered Organizational Development Tool, 
    • Describe examples and attributes of positive support strategies and practices,
    • Define where to start implementing person centered practices, and
    • Identify different frameworks for assessing quality of life.

Module 5 will show how the team can use the details gathered during assessment to design an action plan. After completing this module, you will be able to:

  • Create a vision for moving forward with outcome statements that will guide the action plan,
  • Write goals that are directly related to person-centered values that everyone has identified,
  • Create a process for keeping track of who is responsible for each action associated with the organization’s goals, and
  • Develop a long-term plan for achieving the outcomes that have been identified by your organization.

Teams that are successfully using person-centered and positive support practices embed action planning within employee development and performance management and increase visibility of these practices. After completing this module, you will be able to:

  • Align person-centered work with other planning taking place and with everyday routines,
  • Determine how coaching and mentoring are different, and how to improve practices over time,
  • Describe examples of how to embed cultural responsiveness training into ongoing staff development,
  • Create a plan to share with stakeholders in order to communicate outcomes and celebrate progress, and
  • Explain the benefits of working together with other HCBS providers to enhance the impact of person-centered practices.

An important part of the team process includes reviewing information to guide decision making and assess progress. After completing this module, you will be able to:

  • Create a plan for evaluating the information your organization collects,
  • Establish a way to share progress with other people, and
  • Use ongoing assessment to celebrate and guide your team’s next steps over time.

Every provider experiences challenges and some of these problems make it harder to improve person-centered outcomes. After completing this module, you will be able to:

  • Describe how other teams have addressed issues such as staff attrition, lack of resources, and other common barriers,
  • Learn how to use facilitation skills, including brainstorming, consensus building and conflict resolution, and
  • Use the information gathered to evaluate progress in problem-solving sessions.