Recruiting, Selecting, and Retaining Direct Service Workers to Provide Self-Directed HCBS

Module #5: Supporting DSW Professionalism

The illustration is meant to show the steps on the path to hiring and keeping direct support workers. Key steps in the process iclude recruiting, selecting, and retaining workers.

Module Description

The purpose of this training module is to assist individuals, their families, or authorized representatives who self-direct services in understanding strategies to ensure their direct service workers (DSW) perform their work as professionals.

Module Objectives

Learners will identify the steps to resolving conflicts, effective communication strategies, and the connection between professionalism and boundaries.

Module Lessons

Lesson 5.1: Performance, Boundaries, and Professionalism

Lesson 5.2: Effective Communication and Resolution of Conflicts

Lesson 5.3: Addressing DSW Poor Performance

Lynda Lahti Anderson, University of Minnesota Institute on Community Integration

Jody Van Ness, University of Minnesota Institute on Community Integration

Barbara Kleist, University of Minnesota Institute on Community Integration

Kristin Dean, University of Minnesota Institute on Community Integration

Danielle Mahoehney, University of Minnesota Institute on Community Integration