Recruiting, Selecting, and Retaining Direct Service Workers to Provide Self-Directed HCBS

Recruiting, Selecting, and Retaining Direct Service Workers to Provide Self-Directed HCBS

The illustration is meant to show the steps on the path to hiring and keeping direct support workers. Key steps in the process iclude recruiting, selecting, and retaining workers.

Welcome to the online training series titled "Recruiting, Selecting, and Retaining Direct Service Workers to Provide Self-Directed HCBS."  This interactive training series is for individuals who self-direct home and community-based services (HCBS), their family members, and others who are authorized to provide support, where appropriate. Each learning module in the series includes content that focuses on two primary sets of skills needed to direct services effectively: 

  1. Recruiting and hiring the right direct service worker (DSW), including the development of a personal profile and detailed job description, advertising, interviewing, and selection; and 
  2. Managing DSWs, including training, supervising, professional development, performance evaluation, rewards and recognition, poor performance and termination, scheduling, pay, benefits, and employment-related taxes.    

Modules and Lessons Included in This Training

  • Lesson 1.1  What are Self-Directed Supports?
  • Lesson 1.2  Managing Your Self-Directed Supports
  • Lesson 2.1  Finding the Right DSW for You
  • Lesson 2.2  How Can I Recruit the Right DSW? 

  • Lesson 3.1  Creating a Realistic Job Preview
  • Lesson 3.2  Preparing for and Conducting Interviews and Reviewing Results
  • Lesson 3.3  How to Hire the Right Person as Your DSW  
  • Lesson 4.1  Welcome and Orientation of Your New DSW
  • Lesson 4.2  Developing a Training Plan
  • Lesson 4.3  Providing Feedback and Recognition to DSWs 
  • Lesson 5.1  Performance, Boundaries, and Professionalism
  • Lesson 5.2  Effective Communication and Resolution of Conflicts
  • Lesson 5.3  Addressing DSW Poor Performance 
  • Lesson 6.1  Impact of Stress and Burnout on DSWs
  • Lesson 6.2  Identifying DSW Stress and Burnout
  • Lesson 6.3  Managing DSW Stress and Building Resiliency 

Sponsorship

This project is sponsored by ​the Centers for Medicare & Medicaid Services