HCBS Training

Teams that encounter challenges can use a problem-solving model to work together to find solutions.  There are many problem-solving methods for teams.  Most of these methods include the following steps:

• Identify the problem,
• Collect opinions and brainstorm,
• Anticipate impacts,
• Select an action to take, and
• Evaluate the results.

Identify the Problem

• Be clear and make sure the problem is understood in detail
• Describe how the problem relates to HCBS values and the team’s outcome statements
• Summarize one or more problems and its link to values in the team’s meeting minutes

Collect Opinions and Brainstorm

• Actively listen to all perspectives and ideas
• Avoid Groupthink and encourage diverse ideas
• Set a timer and write down all possible ideas

Anticipate Impacts

• Anticipate positive and negative impacts of each solution listed
• Consider how each option relates to outcome statements
• Anticipate the degree of possible changes and effectiveness
• Discuss how the options address racial equity and the impact on underrepresented people and marginalized communities

Select an Action

• Ask team members to prioritize solutions
• For important problems, consider bringing discussion to larger staff and stakeholder meetings
• Vote on the best solution

Evaluate the Results

• Link the option to the evaluation plan
• Use the same elements of the evaluation plan (evaluation question, measure, person responsible for collecting data, timeline for gathering data, which meetings will review the data)
• Add items to the team’s action plan

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identify the problem, arrow, collect opinions & brainstorm, arrow, anticipate impact, arrow, select an action, arrow, plan evaluation, arrow