Recruiting, Selecting, and Retaining Direct Service Workers to Provide Self-Directed HCBS

What is DSW Professionalism?

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You should expect your DSWs to be professional. That means they learn the skills needed to provide your supports, follow your expectations, and treat you with respect. Just as you expect your DSW to treat you with respect, you should also be courteous and respectful to your DSW.

Professionalism has three characteristics:

  • It requires skill development. DSWs build the skills they need to be effective at what they do.
  • It requires ethical practice. Ethical practice means DSWs have moral principles, perform their duties to the best of their abilities, and try to do what is right.
  • It requires increasing knowledge. Professionals learn what they need to know about their work in order to do it well.