HCBS Training
Collecting Other Types of Information for the Assessment
The Person-Centered Organizational Development Tool can be a good way to begin the assessment but there are other types of information that the team can use to assess HCBS. Examples of measures used to assess HCBS include quality of life outcomes, satisfaction, stress, and climate surveys, injuries to staff or people receiving services, and 911 calls. The team may find that it is time to update policies and procedures that are making it harder to make person-centered and positive support changes. Item 13 includes examples of details that the team can gather to assess HCBS.
Each year, the team use the assessment to measure growth in person-centered practices and see whether there are positive changes in peoples' lives. For example, teams in Minnesota using person-centered practices and other positive supports have reported decreases in incident reports and decreases in workers’ compensation claims.
Activity
Please use the MN Team Checklist and the HCBS Planning Tool to complete the activity.
Examples include:
- Surveys or other data are used to gather opinions about person-centered strengths, quality of life, satisfaction, and cultural responsiveness, etc.
- Review of staff development, staff onboarding, and performance data
- Policy alignment as it relates to person-centered practices, positive supports and cultural responsiveness
- Number of trainers, facilitators, coaches, etc. who can teach and support person-centered and positive supports
- Information about cultures represented and how well services support diversity
- Staff recruitment, selection, orientation and on-boarding, and retention
Data summarized to assess staffing patterns, incidents, injury reports, 911 calls, medication errors, changes in quality of life, etc.
Score the checklist: 0 – planning not yet started, 1 – in progress, or 2 – fully in place.
Checklist Item 13: Strategies for person-centered and other positive support practices are assessed and summarized.
Examples include
- Surveys or other data are used to gather opinions about person-centered strengths, quality of life, satisfaction, and cultural responsiveness, etc.;
- Review of staff development, staff onboarding, and performance data;
- Policy alignment as it relates to person-centered practices, positive supports, and cultural responsiveness;
- Number of trainers, facilitators, coaches, etc. who can teach and support person-centered and positive supports;
- Information about cultures represented and how well services support diversity;
- Staff recruitment, selection, orientation and onboarding, and retention;
- Data summarized to assess staffing patterns, incidents, injury reports, 911 calls, medication errors, changes in quality of life, etc.
What information does your organization already collect in each of these areas?
- Think about the key strengths and gaps in how your organization gathers information about how people are building relationships, how different cultural values are celebrated, whether people feel that their beliefs and views are honored and respected, opportunities to learn more about each person and to give positive recognition for what they bring to the world.
- What are the key strengths and gaps in how your organization reviews staff performance and development data?
- What are the identified strengths and gaps related to policy alignment with person-centered practices, positive supports, and cultural responsiveness?
- Review whether the team has found that there are enough trainers available to support staff learning person-centered and/ or other positive support practices. What are the barriers related to accessing the number of trainers you need?
- Assess the strengths and gaps of the organization as it relates to how well cultural diversity is addressed, teaches cultural awareness, increases cultural responsiveness, and collects data that assesses the equity of services provided.
- What are the identified gaps related to recruitment, selection, orientation, and retention?
- How does your organization currently assess staff patterns, incidents, injury reports, 911 calls, medication errors, changes in quality of life, etc.?
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If you haven't already done so please use these links to access the tools.