Learning from Different Viewpoints
diverse group of men and woment seated at a table looking at a laptop computer
When we think about the services we provide, it is common to describe our work as being person-centered already. There are many examples you can think of that confirm this belief. However, there are also times when improvements can be made . We may not always be present when problems come arise. We may not understand what a person receiving services thinks about an event that occurs. Resource challenges can limit how we can make changes. New staff members who are still learning how to support a person may not remember all of the goals that are outlined in the plan of care.
The team’s job is to connect with everyone involved in providing HCBS. This will help the team understand the viewpoints of each person, find out what person-centered practices are working now, and look for areas to improve.