Recruiting, Selecting, and Retaining Direct Service Workers to Provide Self-Directed HCBS

1. Listen

2. Read

In this lesson you learned how to:

• Review a person's documents before the interview and check references. 
• Ask three kinds of questions to get the information you need during the interview: behavioral, situational, and factual.
• Avoid asking questions that can be discriminatory.  Questions about race, age, gender, religion, marital status, or disability are not allowed.  Asking them is illegal and can get you in trouble if you ask them.