Recruiting, Selecting, and Retaining Direct Service Workers to Provide Self-Directed HCBS

Competencies and Training

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Two people, a man who is Black and a woman who appears to be white, are hiking in the woods

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Training should increase a DSW's skills and knowledge needed to provide your supports. The skills and knowledge DSWs should have to perform their jobs well are called competencies.  When you are developing a training plan for your DSW, consider these questions:

  • What competencies are essential to the job?
  • What competencies does the DSW already have?
  • What competencies does the DSW need?