Recruiting, Selecting, and Retaining Direct Service Workers to Provide Self-Directed HCBS

Knowledge, Skills, and Abilities

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Training for your DSW should give them the knowledge, skills, and abilities they need to provide your supports.  Check the boxes below to learn more about knowledge, skills, and abilities.

Knowledge means a DSW knows about a particular concept or task. For example, a DSW might know about diabetes but may need to learn more about dementia.

Skills are the things DSWs are able to perform. For example, a DSW might have skills in assisting with transfers but may need to learn more skills in using alternative communication devices.

Abilities are when DSWs use their knowledge and skills to perform tasks related to their jobs. DSWs bring their own abilities with them. Abilities also can be developed by gaining more knowledge and skills. For example, the ability to assist with range of motion exercises comes from both knowledge about the structure of the body and skills gained in understanding the correct way to assist someone with moving their arms and legs.