Recruiting, Selecting, and Retaining Direct Service Workers to Provide Self-Directed HCBS

How Often Should I Provide Feedback?

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a spiral-bound notebook on a wood table. A pair of glasses and a pen sit on top of the notebook. On the front of the notebook is the title time to evaluate

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Regularly let DSWs know what they are doing well and when they need to change how they do something or if there are problems.

  • Provide informal feedback often
  • Have formal evaluations once per year
  • Formal evaluations should:
    • Never be a surprise because of regular, informal feedback
    • Provide an overview of the year’s performance
    • Provide suggestions for improvement
    • Suggest opportunities to learn new skills
    • Give DSWs a chance to talk about their performance, training, and supervision needs