Recruiting, Selecting, and Retaining Direct Service Workers to Provide Self-Directed HCBS

1. Listen

2. Read

Most of our communication is nonverbal.  Our body language says a lot!

• Be aware of individual differences. People from different cultures, for example, may have different body language styles. It is okay to check in with what the other person is trying to communicate if you are confused.
• Pay attention to all of the nonverbal signals you receive, from eye contact to tone of voice to body language.
• Make sure your body language matches your words.
• Adjust your nonverbal signals according to the context.
• Avoid negative body language such as crossing your arms across your body.