Recruiting, Selecting, and Retaining Direct Service Workers to Provide Self-Directed HCBS

What You Can Expect to Learn in This Lesson

1. Read

Lesson Description

It's important to develop effective communication with your direct service worker (DSW).  Communication requires you to use several different skills. Having good communication with your DSW is also important when working to address issues and resolve conflicts that can happen between you and your DSW.  Communication and conflict are connected. Understanding both can make a difference in creating a strong working relationship with your DSW. 

Lesson Objective

In this lesson, you will learn communication strategies that can help you build a good working relationship with your DSW. They will help you identify and resolve conflicts that may arise.

2. Listen

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A DSW holding a phone up to the ear of a person with a disability.