Recruiting, Selecting, and Retaining Direct Service Workers to Provide Self-Directed HCBS

Why is Good Communication Important?

1. Listen

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Two people sitting on a couch in a home. They are communicating with sign language.

2. Read

Good communication with DSWs is important because:

  • It limits confusion
  • It builds a good working relationship
  • It helps create a positive work environment for DSWs
  • It fosters accountability