Recruiting, Selecting, and Retaining Direct Service Workers to Provide Self-Directed HCBS

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Soft skills are things like being flexible and reliable.  People with good soft skills are hard workers, have good communication skills, and are willing to listen and learn.  These skills can be harder to teach than the practical skills needed to provide your supports.  These are important qualities to consider when hiring a DSW. An inexperienced DSW with the right attitude and willingness to learn may turn out to be the best choice.

3. Reflect

What's more important to you: an experienced DSW or a DSW with less experience who is willing to learn?

I hire experienced DSWs.

I don't have a lot of time to train DSWs.  I prefer to hire someone who has a lot of experience so they are ready to jump right into the job.

I hire less experienced DSWs with the right attitude.

I sometimes hire people with less experience and the right attitude.  I don't mind training them to provide the supports I need.  They are learning to provide supports exactly how I want them done.