Recruiting, Selecting, and Retaining Direct Service Workers to Provide Self-Directed HCBS

What Lessons Have You Learned From the Past?

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One African American woman and two caucasian women having an animated conversation at a food bank.

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It's easier to have a good working relationship if you choose a DSW who is a good fit for you.  The DSWs you have worked with in the past can help you choose the right person to join your team now.  If you have never had a DSW before, think about other people who know you well, such as family or other unpaid caregivers.  Consider the characteristics below.

What made a DSW or unpaid caregiver a good match in the past?  What skills or experience made the DSW or unpaid caregiver a good match?  Did that DSW or unpaid caregiver who was a good match respect you as the person receiving supports and as their employer?

What did you like about the DSWs or unpaid caregivers you thought were excellent?

Would an older or younger DSW be a better fit for you? Do you feel more comfortable with DSWs of a certain gender?

Did you develop a better rapport with some DSWs or unpaid caregivers? If so, why do you think that was?

Did those DSWs or unpaid caregivers that worked out well share similar interests to yours? 

 Why did those DSWs you valued stay? Why did some leave?  This may be difficult to answer if you have not had paid DSWs, but retention is important to keep in mind when hiring.  When you are hiring in the future, after you've had some experience with DSWs, remember that these are important questions to think about.