HCBS Training

The only way to become a  more person-centered organization is for everyone to work together. Item 3 on the Minnesota Team Checklist prompts the team to create a plan to involve more people over time. The plan usually includes a list of ideas for meeting and sharing information that will work best for the services provided. Teams assess the strategies that are already in place within HCBS that can be used. New ways to provide details about person-centered practices and to gather advice from others are also added to keep people informed.

Providers choose a number of ways to share information and gather feedback. Information can sent out to people in a way that does not require bringing everyone together to meet all at once.  Emails, newsletters, website links, and surveys can be used to decrease the costs of meetings. Information can be shared with workgroups and events that are already scheduled for other reasons to save resources.

Ask your team members and others how to involve different types of people in this process in a way that works best for your HCBS.

Larger Provider Example

• Add time to staff meeting agendas
• Visit home/family during meeting times
• Create an event to share with a larger group each year
• Share updates in emails, newsletter, virtual meetings or social media
• Create a photo journal that can be used to talk to people using plain language

Small Provider Example

• Talk to each team member during phone calls and/or meetings
• Visit homes where services are provided and talk to the people receiving services and staff members
• Create an event to share with a larger group each year
• Send emails, newsletters, virtual meetings and social media updates
• Create a photo journal that can be used to talk to people using plain language

Activity 

Please use the MN Team Checklist and the HCBS Planning Tool to complete the activity. 

Checklist Item 3: The team has a plan to include people supported, staff members, and others in planning.

HCBS Planning Tool Question 3

What types of communication are already used to reach people in the services you provide?

Module Tools

Minnesota Team Checklist

HCBS Planning Tool

If you haven't already done so please use these links to access the tools.