HCBS Training

Team-Based Action Planning for Providers

Teams working on improving person-centered practices meet over time to improve services and guide their efforts. The model on this page includes all the major areas that teams need to discuss to improve person-centered practices.

Teams assess what funds are needed to train staff, create newsletters, change policies, plan events, and organize time for staff and supervisors to make changes.

Teams share progress with board members, state leaders, families, caregivers, and community members. There are a different ways to  share progress with the public. Examples include newsletters, special events, and flyers.

The team talks about how to increase political support for person-centered practices and what policies are needed for Level 2 and Level 3 changes. Information is shared with board members, state or other political leaders about the changes being made.

The team talks with other human service providers and reaches out to educators and community members who can support person-centered practices. Teams assess strengths in this area and create a plan to expand efforts.

Each team varies in how much and what type of person-centered and positive support trainings are needed. The team assesses needs for training and creates a plan for moving forward.

Coaching and mentoring is used to support staff members who are learning new skills. Staff need to be able to talk to someone and reflect on the skills they are learning over time as they provide services.

The goal of evaluation is to assess how your team is improving and becoming more person-centered. An evaluation plan also helps the team to find growth areas and to celebrate success.

Teams recruit staff who will become trainers within an organization or may collaborate with regional or state partners to make sure training is in place.

Thinking about person-centered changes the team needs to consider a variety of areas: Funding, Visibility, Political support and Policies, and Interagency and Natural Supports. The team will have active coordination around training, mentoring, evaluation, and training expertise.  It is important to start small and build on success.